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Shipping & Delivery Policy

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Effective Date: 11/25/2024

At Furever Green ™, Nova Mile Trades, Inc., we are committed to ensuring your order is delivered promptly and securely. This Shipping & Delivery Policy outlines the terms and conditions related to the shipping of products purchased from our website.

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1. Order Processing Times

  • Orders are processed within 1-2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • In the event of delays due to unforeseen circumstances, we will notify you via email or phone and on the company's website.

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2. Shipping Methods and Carriers

We partner with reliable carriers to ensure safe and timely delivery of your orders. Depending on your location, we may use one or more of the following shipping providers:

  • [e.g., Canada Post, Purolator, UPS, FedEx, DHL, etc.]

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3. Shipping Rates

  • Shipping rates are calculated at checkout based on the size, weight, and destination of your order.

  • Free Shipping: Orders qualify for free standard shipping within local delivery area based on the orders amount for Verdun, QC and Ottawa, ON, Canada.

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4. Estimated Delivery Times

Estimated delivery times vary based on the shipping method and destination:

  • Standard Shipping: [e.g., 5-7 business days within Canada]

  • Expedited Shipping: [e.g., 2-3 business days within Canada]

  • International Shipping: [e.g., 10-15 business days]

Note: Delivery times are estimates and may be affected by factors beyond our control, such as customs delays, weather conditions, or carrier issues.

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5. Shipping Destinations

We currently ship to the following regions:

  • Domestic: Across Canada.

  • International: Selected countries only. The USA, Germany, France, Netherlands, UK. Additional shipping charges may apply for international orders.

If your location is not listed at checkout, please contact us at corp@novamile.ca for assistance.

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6. Order Tracking

Once your order is shipped, you will receive a confirmation email with your order information.

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7. Customs, Duties, and Taxes (For International Orders)

For international orders, customs, duties, and taxes may apply and are the responsibility of the customer. These fees are determined by your country’s customs authority and are not included in the shipping costs.

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8. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs duties, you will be responsible for the shipping fees to resend the package.

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9. Damaged or Missing Items

If your order arrives damaged or incomplete:

  1. Notify us within 10 days of receiving the package by emailing corp@novamile.ca

  2. Include photos of the damaged item(s) and the packaging for us to assist you in filing a claim.

We will work with you to replace the damaged item(s) or provide a refund as per our [Return Policy].

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10. Lost Packages

If your package is lost in transit, please contact us at corp@novamile.ca. We will liaise with the shipping carrier to locate your package and provide a resolution.

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11. Changes to Shipping & Delivery Policy

We reserve the right to update this Shipping & Delivery Policy at any time. Any changes will be posted on this page with the updated "Effective Date."

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12. Contact Us

For questions or concerns about your order’s shipping and delivery, please contact us:

Email: corp@novamile.ca
Address: 300 11 Earl Grey Drive, Suite 259, Ottawa, Ontario, K2T1C1

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